Wireless & Wired Network Support

Overview

If you're having issues connecting to the Nazareth network ( both wired and wireless)  you can get assistance here.

Eligibility

Nazareth faculty, staff and students

Getting Started

Click on the Request Service button on this page to open a ticket for ITS support.   Please be sure to take note of where the issue occurs (i.e. building/room, entire campus, etc) and include the device type you are trying to connect.  The more details you can provide will speed the resolution of your issue. The MAC address from your device is also VERY helpful. 

Locate your device's MAC address ( Physical address)

The MAC address ( aka Physical Address) from your device is VERY helpful in troubleshooting your issue.  So, please provide that information in the form. Please see the associated KB article on the right of this page for assistance on finding your devices MAC address.  The MAC address will be in alpha-numeric format and look something like this:

xx-xx-xx-xx-xx-xx

If your device has both a Wifi and Ethernet ( wired) adapter, each adapter will have its own unique MAC address.

Find the MAC address on Windows 10 and 11 computers:

1. In the Windows search bar, type cmd to open a command prompt window
2. Type this command:   getmac /fo table /v
3. The Physical Address (MAC address) will be displayed for your Wifi adapter (and Ethernet adapter if available)
4. Note that information for the support ticket for the appropriate type of network you are trying to connect to.

Find the MAC address on MacBooks and Imacs

1. Go to the Apple menu in the upper left corner of your screen.
2. Choose System Preferences.
3. Click on Network.
4. Click on Ethernet (for wired connections) or Wi-Fi (for wireless connections) on the left side.
5. Click on Advanced.
6. Click on Hardware near the top.
7. The MAC Address is listed on that page.

Find the MAC address on IOS devices (Ipads/Iphones)

1. Open Settings.
2. Select General, then About.
3. The wireless MAC address is listed under Wi-Fi Address.

Android Devices

Streaming Devices

Apple TV

    Go to the main menu and choose Settings.
    In the Settings menu, choose General.
    In the General menu, choose About.
    Find the entry labeled Wi-Fi Address. This is the MAC address.

Chromecast

The MAC address is listed at the bottom of the setup app when going through initial setup.

Fi​re TV

1. From the Home screen, scroll down to Settings on the left menu.   
2. Choose System.
3. Choose About.
4. Choose Network.
5. The MAC address is listed here as “MAC Address (Wi-Fi).”

Roku

1. Go to Settings.   
2. Choose Player Info.
3. The MAC address is listed here.​

Additional Resources