Problem
Encountering an update notification for Respondus LockDown Browser when attempting to take an exam.
Environment
Operating system type and version: Windows 10, Mac OS
Type of device: Personal device or Nazareth University-owned device
Application and version: Respondus LockDown Browser
Resolution
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Proceeding with Your Exam:
- If you see an update notification for Respondus LockDown Browser when you're about to take an exam, you can safely close this prompt.
- The browser will allow you to continue to the exam without updating immediately. This ensures that your test-taking process is not interrupted.
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Completing the Exam:
- Focus on completing your exam first. The priority is to ensure that you're able to take and submit your test successfully.
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After the Exam – For Nazareth-Owned Devices:
- If you are using a device provided by Nazareth University and encounter the update notification, it's important to inform the help desk after you've completed your exam.
- Please provide the asset tag number, a 6-digit number found on a sticker labeled "Nazareth College," when you contact the help desk. This information helps us identify and update the device promptly.
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Note for Personal Devices:
- If you're using your personal device, you may choose to update the Respondus LockDown Browser after your exam to ensure it's ready for future use. However, this step is not immediately necessary and can be postponed until after your exam is completed.
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Contacting the Help Desk:
- To report the need for an update on a Nazareth-owned device, please contact the Nazareth University IT Help Desk.
- Provide them with the asset tag number and mention that the Respondus LockDown Browser prompted for an update before your exam.
Cause
The update notification appears when the Respondus LockDown Browser detects that a newer version is available. This can happen due to scheduled updates or newly released patches from the software provider.